Our Take
Zendesk remains the most recognized name in customer support software. It can do almost anything, but that versatility comes with complexity and a price tag that keeps climbing. Best for mid-to-large teams with dedicated admins.
What Works
Massive ecosystem and marketplace
Deep reporting and analytics
Scales to enterprise easily
What Does Not
Expensive, especially with add-ons
Setup takes weeks, not days
UI feels cluttered for simple workflows
Pricing
Starts at $19/agent/month. Most teams end up on the $55+ tier once they need automation and reporting.
Best For
Teams of 20+ agents with dedicated operations staff and budget.