Name: HubSpot Service Hub Review
Item: HubSpot Service Hub
Rating: 3.4
Author: Rachel Whitfield

HubSpot Service Hub

Best if you are already in the HubSpot ecosystem.

Visit HubSpot Service Hub

Rachel Whitfield

Former Support Operations Lead · Updated 2026-01-20

3.4/5

Our Take

If your sales and marketing teams already use HubSpot, Service Hub makes sense because the CRM data flows through. As a standalone support tool, it is underwhelming compared to dedicated platforms.

What Works

Tight CRM integration

Free tier includes basic ticketing

Familiar HubSpot interface

What Does Not

Weak as standalone support tool

Ticket management feels basic

Expensive at higher tiers

Pricing

Free CRM includes basic tickets. Service Hub starts at $20/month. Professional tier at $100/month per seat.

Best For

Companies already using HubSpot CRM that want unified customer data.