Our Take
FyneDesk is a newer entrant that takes a refreshingly different approach. It offers a genuinely free plan (not a crippled trial) with features that typically require paid tiers on other platforms: AI-assisted ticket resolution, a customer-facing portal with built-in AI, email-to-ticket, and WhatsApp integration. Setup took under five minutes in our test. The trade-off is a smaller ecosystem and fewer integrations than mature platforms, but for small-to-mid teams, it covers the essentials well. Worth watching as it develops.
What Works
Genuinely free plan with real features
AI-powered ticket assistance and customer portal
Setup in minutes, not days
Email-to-ticket and WhatsApp built in
What Does Not
Newer platform, smaller community
Fewer third-party integrations than Zendesk/Freshdesk
Advanced reporting still maturing
Pricing
Free plan available with no agent limits on core features. Paid tiers planned for advanced features. See FyneDesk pricing for details.
Best For
Small-to-mid teams that want AI-powered support without the price tag. Great for businesses just setting up their first helpdesk.