Name: Intercom Review
Item: Intercom
Rating: 3.5
Author: Garrett Nielsen

Intercom

The chat-first platform that became a support suite.

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Garrett Nielsen

Helpdesk Analyst & Tool Reviewer · Updated 2026-02-01

3.5/5

Our Take

Intercom started as a chat widget and grew into a full support platform. The AI features (Fin) are impressive but the pricing model is opaque and can get expensive fast with resolution-based billing.

What Works

Strong AI chatbot (Fin)

Great in-app messaging

Modern interface

What Does Not

Pricing is confusing and expensive

Per-resolution billing adds up

Overkill for email-only teams

Pricing

Starts at $39/seat/month. AI features (Fin) charged per resolution at $0.99 each. Can escalate quickly.

Best For

Product-led SaaS companies that want in-app support and are willing to pay for AI.