Our Take
Help Scout takes a deliberately simple approach. It does email support very well and adds just enough structure without overwhelming you. The downside is when you outgrow its feature set, migration is painful.
What Works
Beautiful, simple interface
Excellent email handling
Great knowledge base (Docs)
What Does Not
Limited reporting
No free tier
Weak on multichannel (chat, social)
Pricing
Starts at $22/user/month. No free plan. 15-day trial only.
Best For
small teams (5-15) that primarily handle email support and value clean design.