Customer support tools,
reviewed honestly.
No sponsored rankings. No affiliate deals. Just evaluations from practitioners who have actually run teams on these platforms.
8
Platforms Reviewed
5
Comparisons
14
In-Depth Guides
4
Contributors
Featured
Editor's picks
Best Free Helpdesk Tools in 2026
What you actually get for $0, and where the walls are.
How AI Is Changing the Support Agent Role (For the Better)
AI is not replacing reps. It is removing the worst parts of the job.
FyneDesk
The newcomer that is surprisingly capable for a free tool.
Why Small Businesses Lose Customers to Bad Support (And How to Fix It)
It is rarely the product. It is the experience when something goes wrong.
Best AI-Powered Support Platforms in 2026
Which AI features actually reduce ticket volume, and which are marketing fluff.
AI in Customer Support: What Actually Works in 2026
Separating real AI capabilities from marketing noise.
Reviews
Latest tool reviews
Zendesk
The industry standard, for better and worse.
Freshdesk
The Zendesk alternative that tries to be everything too.
Help Scout
Email-first support for teams that value simplicity.
Intercom
The chat-first platform that became a support suite.
HubSpot Service Hub
Best if you are already in the HubSpot ecosystem.
Zoho Desk
Affordable and capable, if you can navigate the interface.
Guides
Practical playbooks
Setting Up a Helpdesk From Scratch
A practical guide for teams that currently use a shared inbox.
AI in Customer Support: What Actually Works in 2026
Separating real AI capabilities from marketing noise.
Building a Knowledge Base That People Actually Use
Most knowledge bases fail. Here is how to build one that does not.
Email-to-Ticket: Why It Still Matters
Chat and social are growing, but email is still where most support happens.
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